Distribute Surveys from Reports
Business Background
Publish and distribute surveys to a large audience using Titan Survey and your pre-existing reports in Salesforce with just a few clicks, eliminating manual distribution processes.
Titan Solution
- Titan Survey grants the benefit of distributing surveys from Salesforce reports with just two clicks!
- Publish your survey, choose your Salesforce report, and distribute your survey.
How to Video
- 0:08 Create Report: Learn how to create a report from Salesforce reports.
- 0:18 Filter Criteria: We show you how to access reports and filter according to the criteria. You will see how to pull the data from Salesforce.
- 0:50 Save Report: Learn how to save a report.
- 2:07 Choose Distribution: We show you how to choose from several distribution methods, such as a Salesforce report.
- 2:13 Configure conditions: You can add Salesforce objects and configure conditions such as Record ID and Report.
- 3:00 View Record ID: We show you how to view the contact ID.
- 4:34 View Survey Email: Learn how to view the survey link in your email and see how it works.
- 4:53 Salesforce: View your questions and responses in Salesforce.
How to Guide
Do the steps that follow to publish a survey from a Salesforce report.
Note:
Prerequisites:
- Create a report in Salesforce.
- Publish the survey from a Salesforce report.
How to Publish a Survey from a Report
- In Titan, create a new Web Survey Project.
- Add question and/or information slides.
- Click the Publish button. The Distribution screen opens.
- Click the Report option and then the Next button.
- Select an option from the Choose Salesforce Report drop-down list.
- Choose a Record ID from the drop-down list.
- Click the Next button.
- Click the Mail option and then click the Next button.
- Use the Email template.
- Select an Organization Email Template from the drop-down list.
- Choose Email from the drop-down list.
- Choose the Current User’s email address from the drop-down list.
- As an alternative, click Custom Email.
- Choose the Current User’s email address from the drop-down list.
- Choose Email from the drop-down list.
- Type a subject in the Subject line.
- Type a body in the Body of the email.
- Click the Next button.
Note:
The Web Survey URL is added by default. You can add more elements by clicking on the Add Elements option.
- Send a test email if required.
- Add a Record ID in the field.
- Enter your email address in the field.
- Click the Send Test Email button.
- Click the Next button.
- Type the email address of the Survey Result’s Recipient in the field. This is mandatory.
- Type any comment in the field. This is mandatory.
- Send the email using one of the following methods:
- Send Now. This is the default option.
- Schedule a date. Click the calendar icon to schedule a date and time.
- Click the Click to Send button. After a few moments, the Distribution screen opens. It shows the Survey ID and the Distribution ID.
- Click the Close button.
The recipient receives an email with the web survey URL. You can view the Titan survey in Salesforce.
Interested in the Titan/Salesforce Integration? Read about Titan’s Salesforce Survey product, check out different types of Salesforce Surveys, and view our Salesforce AppExchange Survey information.
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