Learn about Cancellation

What does Cancelling your Subscription Entail?

You can cancel your subscription at any time. Titan makes canceling easy: Just log a ticket in a few steps.

How to Video

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How can you Cancel your Subscription?

  1. On the Titan Dashboard, select the My Account tab and navigate to the Billing sub-tab.
  2. Click the Cancellation option and click the Open a Case button. The Open a Case screen opens.
Cancellation option screen
Cancellation option
  1. Complete the Open a Case screen as follows:
    • If not automatically shown, select the Billing/Licenses option from the Case Type drop-down list.
    • Type Your Email address in the email field.
    • Change the concise case subject in the field, if necessary. This subject is entered automatically: “I want to cancel.”
    • Type the short description of why you want to cancel in the Please provide a full description of your issue field.
    • You can upload a supporting file when you click on the Choose files field. This is optional and might not apply.
    • Click the Open button to open a case. A confirmation message will be sent to your email address.
Open a Case option screen
Open a Case option

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