Void CLM Documents in Salesforce

Business Background

You can void a document if it is only valid for a restricted period of time, if it is no longer valid, or if the recipient has not accessed the document.

Titan Solution

Use the “void” option in Salesforce to void a document.

How to Video

Coming soon.

How to Guide

  1. Open the Titan Sign Document object in Salesforce and click on the TSD link to open the record.
Titan Sign Document object
Titan Sign Document object
  1. Click the Void Document button. Clicking the Void button will render the document unavailable.
Void Document button
Void Document button
  1. Click the Close button.
Close button
Close button

The record is moved to the Voided column. If a recipient clicks on the link in the email, the document will not be shown.

Voided column
Voided column

The status of the document is changed to Voided:

Document status
Document status

Hidden Title

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